Delivery Details

 

Free delivery to your door for orders from R2000.00. 

R150.00 delivery to your door for orders under R2000.00.

 Allow 3 - 5 business days for deliveries 

* Additional fees/longer delivery times may apply for remote areas.

 


Delivery Policy

This Delivery Policy is incorporated by reference into the Online Terms and Conditions which can be accessed at #terms-and-conditions/

If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through this website.

Online Ordering and Email Confirmation

Products purchased through this website will be delivered to the physical address of your business as detailed online in your account registration and creation process. As soon as your order is dispatched, we will send you a confirmation email.

Courier Delivery

Deliveries will be performed by a professional courier company engaged by us. Deliveries will occur during weekdays only, and no deliveries will be made on weekends or public holidays. You may need to sign for delivery and provide a valid form of identification when your order is delivered.

If you are not available to take delivery of your order, we will attempt a further delivery to the physical address of your business as provided by yourself during the online registration process. if still unsuccessful, either we or our courier company acting on our behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company.

In the event that we and/or our duly appointed courier company is unable to contact you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address that you provided during the registration process, we reserve the right to cancel your order and if prepaid, credit your account or refund you, less reasonable administration charges including the cost incurred by us for repeatedly attempting to deliver your order and for arranging for the return of your order.

Viewing your Order Status

To ascertain the status of your order, please view your order status under “My Account”. 

Delivery Times

Our delivery times will vary between 3-5 working days depending on, amongst other things, your delivery address. While we are firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame, particularly in the event that certain products contained in your order are temporarily (or permanently) unavailable.

Costs

All orders from R2000.00 are delivered free of charge. . There is a delivery fee of R150.00 for orders that are less than R2000.00.

Our Liability

We are not liable for any incorrect order or delivery where there is an error in the information provided. It may also not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when registering and will arrange for cancellation of the order or delivery to a different delivery address.

We take all reasonable steps to ensure that your order is delivered within 3 business days. While we will try to ensure a smooth delivery process, in the event that we are unable to meet the estimated delivery time frames, you accept and agree that Nature Direct and Nature Direct will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order. You further acknowledge that the delivery of your order may be impacted by events beyond our control, such as adverse weather conditions, industrial action, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.

We deliver products in standard packaging. You understand and accept that the packaging of the products offered on this website (e.g., bottles, containers, packets, etc.) may be different from the packaging of the product that is delivered to you. All risk in the products will pass to you upon delivery; from the time when the risk passes to you, we will not be liable for any loss or destruction of the products.