Terms and Conditions

(Last updated 31 December 2015)

These Online Terms and Conditions are a contract between you and Faithful to Nature Proprietary Limited, trading as Nature Direct with registration number 2014/144881/07 (“Nature Direct”; also referred to as “we” or “our”). Our registered address is Faithful To Nature 57 Capricorn Drive Capricorn Business Park Muizenberg, 7948 Cape Town South Africa.  These Online Terms and Conditions apply when you use this website, and when you buy any of our products through this website.  Please read these Online Terms and Conditions carefully before you start to use this website. By using this website you confirm that you accept these Online Terms and Conditions.  If you do not agree to these Online Terms and Conditions you must not use this website. You should keep a copy of these Online Terms and Conditions for future reference.

We aim to update this website regularly, and the content on this website and the products and services offered may change, in our sole discretion, from time to time.  We further reserve the right at any time and without giving you any advance notice to make changes to the prices or quantities of goods that are sold through this website and to correct any pricing errors that may inadvertently occur. No notice of any changes will be given to you.  We may also interrupt the operation of this website, or any part of the website, to perform routine or non-routine maintenance, to correct any errors, or make other changes.

Our legal obligations and limits on our liability

We do not represent that this website or any content, service or feature of the website will be error free, or that it will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality. We do not give any warranty, express or implied, in relation to the operation of this website. 

We are not responsible for losses and damages that you might suffer which are:

  • Not caused by our breach of these online Terms and Conditions;
  • A side effect of the main loss or damage and which is not reasonably foreseeable by you and us when you begin to use this website (for example loss of profits or loss of opportunity);
  • A result of our failure to provide this website;
  • A result of your user name and password being used by someone else or any unauthorised access to your personal information (unless this is due to our negligence);
  • Caused by a distributed denial-of-service attack, virus or other technologically harmful material that may affect your computer equipment, programs, data or other material due to your use of this website (including your downloading any content from this website or any website linked to it).

You are encouraged to contact us if you spot any performance failures or errors. These Online Terms and Conditions do not affect your statutory rights, including your rights under any applicable consumer laws, that cannot be altered by contract. 

Content on this website

All content on this website, such as information, text, pictures, photographs, graphics, interfaces, and the design, structure and arrangement of the content, belongs to Nature Direct and/or Nature Direct and/or a third party, or is licensed to Nature Direct and/or a third party, and is protected by law.  You may not copy, reproduce, upload or post any of the content on this website without Nature Direct’s prior written permission.

We may offer users of this website the opportunity to leave reviews for products on this website. While we will not remove negative reviews of products for this reason alone, we reserve the right to remove any inappropriate content, as determined by us in our sole discretion. We do not assume any liability for, or endorse, any reviews submitted by users. If you feel a review contains inappropriate content, please contact us.

Links to and from other third party websites

You may link to our main shop page provided that you do so in a fair and legal way and not in a way that may damage or takes advantage of our reputation or that suggests any form of association, approval or endorsement on our part.  You may not frame this website nor may you create a link to any part of this website other than from the home shop page unless we give you written permission (which we may withdraw at any time).

This website may include links to websites operated by third parties.  We are not responsible for the content of those sites, and accept no responsibility for them or any loss or damage that may arise from your use of them.  The links to third party websites from this website do not imply any responsibility for, or endorsement of, the content, opinions, representations, products or services provided on those sites.  You are responsible for complying with the terms of use of any linked third party websites. 


If you do not comply with these Online Terms and Conditions when accessing or otherwise using this website, we have the right to suspend your access to the website temporarily or permanently without notice to you.  We may also stop operating the website entirely.


By using this website, you are representing that you are above the age of 18 years. By law we may not sell alcoholic products to persons under the age of 18. If we have reason to believe an order has been placed by a customer under the age of 18, we will cancel the order and refund any payment. We accept no liability for sales made to customers who have misrepresented their age.

Billing and Company information

In order to buy goods and services through this website, you will need to register an online wholesale customer account.  For this purpose you will need to provide us with accurate and complete company/business and billing information that will enable us to verify your account for wholesale pricing. You must ensure that your registration information is kept up-to-date.  This information will be used and retained in accordance with our Privacy Policy, which can be accessed at https://www.naturedirect.co.za//privacy-policy, and which forms part of these Online Terms and Conditions.  By using this website, you accept that transactions that are performed over the Internet may be vulnerable to being intercepted.  We will not be liable for any interception that occurs and any loss that is suffered as a result, where we have taken reasonable steps to prevent this happening.

When you set up your online wholesale account you will choose a user name and password. You will use these details to login to your account. You are responsible for keeping these details confidential. You must notify us immediately if there is any unauthorised use of or access to your online customer account. We will not be responsible for any unauthorised use of your user name and password or for any losses that you suffer as a result and you will be responsible for any orders placed using your online customer account, where you have failed to keep your user name and password secure and confidential. You may be held responsible for any losses suffered by us or any other user of this website as a result of your failure to keep your user name and password secure and confidential.

Order process

When you place an order on this website, your order will be subject to product availability.  If, after you place your order, there is insufficient stock to fulfil your order ,we will notify you as soon as possible. If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items that are delivered to you. In the event of a refund, we will refund the purchase price based on the original eft payment (NB: ALL PAYMENTS BY EFT ONLY - no cash or cheque deposits. In the event of payments made by other than eft,the bank charges incurred will be invoiced to your account  for immediate settlement by eft ). 

Before the transaction is completed, you will have the opportunity to review, correct and/or withdraw your order that is to be placed through this website.  If you discover that you have made a mistake with your order after you have submitted it to this website, please contact us immediately. However, we cannot guarantee that we will be able to amend your order in accordance with your instruction. Once your order has been placed online, you will receive an email confirmation of your order.Your offer to purchase products through this website will be deemed to be accepted once you have received this confirmation of your order. 

Delivery Policy

Our Delivery Policy can be accessed at #delivery-details and is incorporated by reference into these Online Terms and Conditions. If there is any conflict between these Online Terms and Conditions and the Delivery Policy, these Online Terms and Conditions will apply in respect of all products sold through this website.

Returns Policy

Our Returns Policy can be accessed at #returns and is incorporated by reference into these Online Terms and Conditions.  If there is any conflict between these Online Terms and Conditions and the Returns Policy, these Online Terms and Conditions will apply in respect of all products sold through this website.

Promotional coupons

From time to time, Nature Direct may release, at our sole discretion, promotional coupons that may be redeemed though purchases on this website. Promotional coupons are only valid for a specified period, as stated on the promotional coupon, can only be redeemed against certain priced products on this website, and cannot be used in conjunction with any other promotional coupons. To redeem promotional coupons in your account or to check an existing credit, please visit “My Account” on this website.

To the extent that you place an order for a product less than the value of the promotional coupon, no refund or residual credit will be returned to you. You also agree and accept that the credit of a promotional coupon does not accrue interest and does not have a cash value.If the credit of a promotional coupon is insufficient for a particular order that you have placed,you will be required to pay the remaining amount.

We will not be liable for any loss, theft or illegibility of any promotional coupon, or for any errors in the email address of the voucher recipient. In the event of fraud, an attempt at deception, or in the event of the suspicion of other illegal activities in connection with a promotional coupon purchase, we will be entitled to close your account and/or require a different means of payment.   


We may make changes to these Online Terms and Conditions from time to time, and will give existing customers reasonable notice of any material changes. By continuing to use this website, you accept the version of the Online Terms and Conditions current at the time of your use. We recommend that you check this page for updates from time to time.These Online Terms and Conditions are governed by the laws of South Africa, regardless of conflict of laws principles.

If any part of these Online Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

Record of your transaction

If you need to obtain a sales record of your transaction to buy products through this website, you can contact us within 30 days of the transaction. Alternatively, a full record of every sale and related transaction will be maintained on this website for a period of 12 months following the date of the order. You will be able to view and print these records of your transaction during this period, after which time, you will be responsible for retaining your own record of the relevant transaction.

Complaints and notices

We place great value on customer satisfaction. Please contact us with any questions, complaints or comments.  We will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint. In the event of a complaint, it will help us if you can describe the object of your complaint as accurately as possible and where applicable, send us copies of your order or the order number that we assign you. Should you not have received any reaction from us within five business days, please make further enquiries. In rare cases, your emails may have been caught up in our spam filters or not reached us, or correspondence that we send to you may otherwise not have reached you.

Any legal notices that you give us under this contract must be sent by registered post to Faithful To Nature 57 Capricorn Drive Capricorn Business Park Muizenberg, 7948 Cape Town South Africa with a copy  to the following. Where we need to give you any notice as provided for in this contract or provide additional information about the products and services supplied to you, we will do so by sending you an email or posting a notice on this website.  You consent to us providing you with notices or information in this way.